Our Capabilities
About Us
Ahava Services partners with your business to reach your vision. We are a full-service IT company focusing on Software implementation and Staffing. We specialize in CRM implementation and customization, integrating business applications, leveraging your ERP and CRM experiences, assessment and performance optimization of current systems, managed IT services, and building custom applications.
We bring with us a mix of industry, technical and business expertise. Some of our industry expertise includes retail investment trusts, higher education, manufacturing, public sector and non-profits.
Salesforce Expertise
- Sales Cloud
- Service Cloud & Experience Cloud
- Marketing Cloud and Account Engagement (Pardot)
- Field Service Management
- Salesforce CPQ
- Salesforce CRM Analytics
- Salesforce Public Sector Solutions
Other Expertise
- Custom Web & Mobile Applications
- Integration Services
- Cloud Solutions and Services (AWS & Azure)
- Data Migration and Business Intelligence
- End-to-End Project Delivery
- Managed Services
- Staff Augmentations – Onsite & Offshore
Excellence
We are a Registered Salesforce partner with certified administrators and developers. Our team has an average experience of 10 years in the IT industry and our projects have consistently shown high levels of excellence in meeting and exceeding customer expectations.
Accuracy and Adoption
Our adherence to testing standards of software development, having a dedicated testing team and Senior Analysts to write test cases, has increased the accuracy of released software. Our customer focused training by business areas has increased customer adoption by 25%.
Execution
PMI certified Project Managers with agile planning quickly adapt to customer feedback. Our team leaders have the ability to navigate highly complex systems / processes with unknown areas and have successfully implemented cross platform solutions by working across multiple business unit leaders.
Clients
We serve both public and private sectors with high customer satisfaction rating in the Salesforce appexchange. We serve midsize businesses with a user base ranging from 100 to 500 users. Our clients value our understanding of their business needs and the cross platform solutions that we have implemented.
Past Performance
Implementation of Sales Process, Lead Qualification and Conversion, Configure Price Quote CPQ to generate quotes for complex product configurations, and Commissions calculation for Sales. We improved the Salesforce adoption rate of the Sales team, by providing automations in the opportunities process and by integrating the closed deals with the ERP.
- The calculation of commission for the Sales Rep and quick actions to log in mobile improved productivity by 40%.
- The percent of opportunities converted increased by 30%, and the sales cycle time was reduced by 30% with CPQ.
Implementation of Case Management using Multiple Channels embedding Knowledge articles, Generating Work Orders for the support team, Optimized Scheduling for the Dispatch team in Field Service Management.
- Assign jobs based on a set of business rules like location, skill set, worker availability, equipment availability.
- The First Call Resolution rate was raised to 75%, and Cost Per Call reduced by incorporating productivity tools like macros, knowledge articles, email templates and mass quick actions.
Notable Public Sector Clients
Department of Innovations and Technology (DoIT)
Illinois Century Network (ICN)
Illinois Department of Insurance (IDOI)
Illinois Department of Children and Family Services (DCFS)
Illinois Department of Natural Resources (DNR)
Notable Private and Non-Profit Clients
Videojet Technologies
Reedy Industries
Unbound Now
Company data
DUN & BRADSTREET: 020637198
CAGE CODE: 8UTP3
541511: Applications software programming services, 541512: Computer Systems Design Services, 519190: All Other Information Services, 541611: Administrative & General Management Consulting Services, 511210: Software Publishers, NIGP 20832: Customer Relationship Management (CRM), NIGP 20837: Database Software, Microcomputer, NIGP 20913: Application Software, Servers, NIGP 91768: Maintenance and Repair, Computer Software, NIGP 91829: Computer Software, Consulting, NIGP 92040: Mobile Device Applications, NIGP 92045: Software Maintenance and Support Services, NIGP 92056: System Executive Software, Microcomputer, NIGP 92076, 92078, 92091: Testing, Website, Training, NIGP 93922: Computer Software Maintenance
Additional Efforts
Ahava Charities is associated with Ahava Services. The purpose of Ahava Charities is to provide and care for the hurting, the underprivileged and the forsaken. We provide resources to meet the needs of children and low-income mothers. We meet homeless people in our community and provide them food and personal hygiene products. They are also given hope by sharing encouragement from the Bible. We also reach out to prisons and homeless shelters to provide hope and support.
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